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The French Couriers' Barometer (ItinSell research)

by Milkman

French ITinSell has published an interesting report on the performance of the major Gallic carriers, recorded during the month of October 2018.

Companies taken into consideration are: Colissimo, Colis Privé, Chronopost and Mondial Relay.

We offer a translated summary, for those who do not have the time to read the document in full (you can download it here) or haven’t studied their French.

The first chart concerns the average time spent between taking charge of the order and its first delivery attempt, whether successful or not. Results are divided according to offered options: standard delivery, express, pick-up point (locker or pick-up point) or by appointment (day / time slot). The symbol next to the company name indicates that it was a research partner, giving full access to its delivery flows for the indicated period.

premiere presentation


The second chart shows the average time spent between taking charge of the order and the effective reception of the package by the end user (whether it is the first attempt, the second, or withdrawn at a pick-up point or the courier's warehouse).

prise en main


The third chart shows first delivery attempt success rates (including delivery to a "neighbor" or trusted person who’s not the original recipient).

success premiere presentation


The research goes into detail by analysing the distribution of the timing of the first delivery attempt, whether it’s successful or not (we report only the highest percentage, for the granular data please refer to the document):

 

Standard Delivery

Colis Privé: 58,36% Day+1

Colissimo: 78,99% Day+2

Express Delivery

Colis Privé: 95,02% Day+1

Chronopost: 95,09% Day+1

Pick Up Point

Chronopost: 89,26% Day+1

Colissimo: 74,24% Day+2

Mondial Relay: 47,05% Day+1 – 38,82% Day+2

Time-Defined Delivery

Chronopost: 76,54% Day+1

 

Below is the percentage breakdown of the timing for a successful delivery:

 

Standard Delivery

Colis Privé: 56,08% Day+1

Colissimo: 72,81% Day+2

Express Delivery

Colis Privé: 92,71% Day+1

Chronopost: 91,16% Day+1

Pick Up Point

Chronopost: 60,67% Day+1

Colissimo: 37,90% Day+2

Mondial Relay: 22,14% Day+1 – 31,77% Day+2

Time-Defined Delivery

Chronopost: 62,33% Day+1

#survey

    
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